Shipping Policy

At Racks and Blocks, we are committed to delivering your products as quickly and efficiently as possible. This Shipping Policy outlines the process, timelines, and responsibilities associated with the delivery of your orders. By placing an order on our website, you agree to the terms outlined in this policy.

1. Fast Dispatch

Your order will be processed and dispatched within 24-48 hours of being placed, excluding weekends and public holidays.

Once your order is shipped, you may receive a confirmation call or email to ensure a smooth delivery experience and provide tracking details.

2. Delivery Timeframe

Orders are typically delivered within 5-7 business days from the date of dispatch, depending on your location within India.

Please note that delivery times are estimates and may vary slightly due to unforeseen circumstances such as weather conditions, logistical delays by the shipping partner, remote locations, or other factors beyond our direct control.

3. Shipping Partners

We partner with trusted and leading shipping companies in India to ensure reliable and timely delivery of your orders. Our partners include, but are not limited to, DHL, BlueDart, Shadowfax, and Delhivery.

Once your order is handed over to the designated shipping partner, the responsibility for accurately updating the delivery status and ensuring the package reaches you within their operational timeframe lies with the respective shipping company.

You will receive a tracking number via email or SMS once your order is shipped. This tracking number can be used to monitor the status of your delivery directly on the shipping partner’s website or tracking portal.

4. Tracking Your Order

After your order is shipped, you will receive tracking information (tracking number and courier name) which allows you to monitor the progress of your delivery online.

If you encounter any issues with tracking updates or have specific delivery inquiries (e.g., rescheduling delivery), we recommend contacting the shipping partner directly using the contact information often provided alongside the tracking details on their website.

5. Delivery Responsibilities

Racks and Blocks is responsible for ensuring your order is accurately processed, securely packed, and handed over to the chosen shipping partner within the specified dispatch timeline (24-48 hours).

Once the order is in transit with the shipping partner, they assume responsibility for the safe transport, delivery status updates, and ensuring the package reaches the provided address within their standard delivery timeframe.

In case of significant delays or non-delivery issues, please first contact the shipping partner using your tracking number. If the issue remains unresolved after contacting the courier, please reach out to us at racksandblocks@gmail.com, and we will do our best to assist from our end.

6. Contact Us

If you have any general questions about your order status (before shipping) or need assistance related to our shipping process, feel free to reach out to us at:

Email: racksandblocks@gmail.com

We are here to help and ensure you have a seamless shopping experience!

7. Why Choose Racks and Blocks?

We understand how exciting it is to receive your new products, which is why we prioritize fast dispatch and partner with reliable delivery services. By working with leading shipping companies in India, we aim to ensure your order is handled professionally from the moment it leaves our facility until it reaches your doorstep.